August 02, 2018
GMR MEGAWIDE Cebu Airport Corporation would like to clarify the reports concerning the supposed flooding in Terminal 2 (T2) of Mactan-Cebu International Airport (MCIA) that has been circulating on social media.
On July 31, 2018, a heavy downpour and cross-winds brought an excess of rainwater into the Passenger Drop-Off Zone and the Link Bridge of the Mactan-Cebu International Airport Terminal 2 Departures Area. This created a slight overflow of water in the Link Bridge that was around heel-level. This is the situation that was captured on social media.
The overflow of water lasted for less than one (1) hour as GMCAC stationed clean-up teams to immediately clear the bridge. At the same time, GMCAC immediately undertook an examination of the drains from the Link Bridge.
Ongoing Corrective Work
At the time of the incident, a rework of the gutter by the contractor was ongoing. The contractor had incorrectly installed the gutter system that was designed for the Link Bridge. This is the reason for the Link Bridge and Drop-off Zone being unduly exposed to rain. Unfortunately, GMCAC only noticed in mid-July that the installed gutters did not meet the actual design. The company immediately began corrective work; however, the continuous heavy rains in Cebu have been severely affecting construction.
An apology for the inconvenience
Yesterday, August 1, 2018, GMCAC issued an apology to all passengers that had experienced the overflow of water at the T2 Link Bridge.
“We apologize to all passengers for the inconvenience caused by the overflow of rainwater at the departure level Link Bridge of the MCIA Terminal 2. We are already taking corrective measures to rectify the situation.” The statement also said that GMCAC is already looking into solutions that will prevent this situation from being repeated.
“We thank everyone for their patience and understanding as we go through the transition phase to fully deliver the level of service expected of a first-world airport.”
GMCAC assures the flying public that it is working on solutions that will ensure that these kinds of situations, no matter how slight, will not be repeated.
GMCAC will continue to closely monitor the progress for the corrective work. It is committed to delivering swift, long-term solutions to this problem as part of its commitment to the Philippine Government and public in delivering world-class service. Should the public have any further concerns or clarifications regarding this issue or other matters concerning MCIA, it may be reached through email at [email protected] or its Facebook page https://www.facebook.com/mactancebuairportofficial/.