MCIA placed measures to ensure comfort and safety of passengers affected by the Taal volcanic activity

Due to the Taal volcanic activity yesterday, a total of 26 flights, with 25 domestic flights to-from Ninoy Aquino International Airport (NAIA) and 1 international flight bound for Dubai, were cancelled at Mactan-Cebu International Airport (MCIA) while 4 international flights bound for NAIA were diverted to MCIA Terminal 2.

Together with the Mactan-Cebu International Airport Authority, GMR MEGAWIDE  Cebu Airport Corporation, and all the relevant airport stakeholders, the following measures were put in place since yesterday to ensure the well-being of the passengers affected by the flight disruptions as well as adequate communication and planning to optimize the capacity of the airport:

In-terminal arrangements for stranded passengers

• GMCAC has distributed bottled water and small food items on a need-basis to the passengers.
• Concessionaires stocked up on their supplies and inventory in Terminal 1 and 2 for all passengers. Meanwhile, some F&B and retail stores also offered discounts to stranded passengers since yesterday until 12 midnight of 14 January 2020.
• Bus service were provided to the airlines for inter-airport transfers as well as city hotel transfers for their stranded passengers.

Flight Diversions

MCIA provided contingency parking spaces for the four diverted aircraft. The diverted flights were accommodated on a first-come, first-serve basis provided there are aircraft parking facilities available.

Emergency flights in instances such as fuel shortage and medical emergencies were also prioritized. At the same time, MCIA ensured available capacity is maintained for its scheduled and planned flights.

Customer service support

All information counters in Terminal 1 and 2 were properly manned 24/7 for any passenger assistance needed. Our passenger service agents also coordinated with the different airlines to extend assistance to the affected passengers.

We urge the passengers to coordinate with their respective airlines for their flight schedules before going to the airport. Meanwhile, they may also call the MCIA hotline at (032) 494-7000 or monitor the Mactan Cebu International Airport FB page at https://web.facebook.com/mactancebuairportofficial/ for further updates.