January 13, 2020
Due to the Taal volcanic activity yesterday, a total of 26 flights, with 25 domestic flights to-from Ninoy Aquino International Airport (NAIA) and 1 international flight bound for Dubai, were cancelled at Mactan-Cebu International Airport (MCIA) while 4 international flights bound for NAIA were diverted to MCIA Terminal 2.
Together with the Mactan-Cebu International Airport Authority, GMR MEGAWIDE Cebu Airport Corporation, and all the relevant airport stakeholders, the following measures were put in place since yesterday to ensure the well-being of the passengers affected by the flight disruptions as well as adequate communication and planning to optimize the capacity of the airport:
In-terminal arrangements for stranded passengers
MCIA provided contingency parking spaces for the four diverted aircraft. The diverted flights were accommodated on a first-come, first-serve basis provided there are aircraft parking facilities available.
Emergency flights in instances such as fuel shortage and medical emergencies were also prioritized. At the same time, MCIA ensured available capacity is maintained for its scheduled and planned flights.
Customer service support
All information counters in Terminal 1 and 2 were properly manned 24/7 for any passenger assistance needed. Our passenger service agents also coordinated with the different airlines to extend assistance to the affected passengers.
We urge the passengers to coordinate with their respective airlines for their flight schedules before going to the airport. Meanwhile, they may also call the MCIA hotline at (032) 494-7000 or monitor the Mactan Cebu International Airport FB page at https://web.facebook.com/mactancebuairportofficial/ for further updates.